Shipping Policies
Free Shipping
At SerbeyShop, we offer free shipping to all destinations available at checkout.
If your order is shipped in multiple packages, you won't be charged additional shipping fees. Please note that free shipping does not necessarily include customs duties or import taxes.
Production & Delivery Times
All SerbeyShop products are made to order, meaning production begins after you place your order.
Many products are prepared within approximately 2–5 business days. Some items, including certain knitwear and all-over print products, may take longer.
Your estimated delivery time includes both production and shipping. Shipping times vary depending on the destination, product, and carrier.
Delivery estimates are not guaranteed and may be affected by busy periods, carrier delays, or customs processing. Your statutory consumer rights remain unaffected.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information when available.
Tracking updates may take some time to appear after your package has been handed over to the carrier.
If your order contains multiple items, they may be prepared at different fulfillment locations and arrive in separate packages on different days. Each shipment may have its own tracking information.
Shipping Addresses
Please check your shipping address carefully before completing your purchase.
If you need to correct an address, contact us as soon as possible with your order number and the updated details. We'll do our best to help, but address changes cannot be guaranteed.
Once an order has shipped, changing the delivery address may no longer be possible.
If an incorrect or incomplete address provided at checkout results in a failed delivery or return, additional shipping costs may apply to resend your order. We'll confirm any charges with you before arranging a reshipment.
PO Box Deliveries
Some orders can be delivered to PO Boxes, depending on the product and shipping carrier.
Larger items, such as framed posters, may require a physical street address. To help avoid delivery issues, we recommend using a street address whenever possible.
Delivery to a PO Box cannot be guaranteed.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or handling fees, depending on the destination.
Where applicable, charges not collected at checkout may be payable upon import or delivery, in accordance with local laws and regulations.
These charges are separate from our free shipping offer.
Delayed or Lost Packages
If your order is taking longer than expected, please check your tracking information for the latest updates.
If your package hasn't arrived or tracking hasn't updated for several days, contact us with your order number so we can investigate.
If tracking shows your package as delivered but you haven't received it, we recommend checking with household members, neighbors, or your local delivery carrier.
Please let us know as soon as possible if you believe your package is lost.
If a package is confirmed lost in transit, we'll help arrange an appropriate replacement or refund in accordance with your applicable consumer rights.
Shipping Questions
If you have questions about shipping or need assistance with an order, please contact us through our Contact Us page. We're happy to help.