Returns & Refunds Policy
Made-to-Order Products
At SerbeyShop, every product is made to order, meaning it's produced specifically after you place your order.
We don't offer additional voluntary returns or exchanges for changes of mind or incorrect size or color selections.
This policy does not limit your statutory consumer rights, including any applicable cancellation or return rights.
Your Statutory Cancellation Rights
Depending on your location, you may have the legal right to cancel an eligible online purchase without giving a reason.
For example, customers in the European Union and the United Kingdom generally have 14 days after receiving their goods to notify us of their decision to cancel, subject to applicable legal exceptions.
If you wish to exercise a statutory cancellation right, please contact us through our Contact Us page within the applicable period. We'll provide instructions for returning your item.
Where permitted by law, customers are responsible for the direct cost of returning items when exercising a change-of-mind cancellation right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible.
Include your order number, a brief description of the issue, and clear photos where possible.
We'll review the details and help arrange an appropriate remedy, such as a replacement or refund, at no additional cost to you where required by applicable consumer law.
How to Return an Item
Please contact us through our Contact Us page before sending an item back so we can provide the appropriate return instructions and address.
Do not send returns to the address printed on your original shipping package unless we have confirmed that it is the correct return address.
For returns made under a statutory cancellation right, you must send the item back within the period required by applicable law.
Refunds
Approved refunds and refunds required by applicable consumer law will be issued to the original payment method.
Refunds will be processed within the time limits required by applicable law. Where permitted, we may wait until returned goods are received or proof of return is provided.
Once a refund has been processed, your payment provider may need additional time to make the funds available.
Need Help?
If you have questions about a return, refund, or an issue with your order, please contact us through our Contact Us page.
We're happy to help and will work with you to find an appropriate solution.